DELIVERY & RETURNS

Delivery

Goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends.

The Vampire’s Wife are pleased to offer international shipping at the following rates:

Delivery options (excluding pre-orders)
UNITED KINGDOM
3—5 Days
FREE*
EUROPE
3—5 Days
(We cover your customs and duty charge)
10.00 GBP
UNITED STATES
3—5 Days
(We cover your customs and duty charge)
FREE*
AUSTRALIA
3—5 Days
(We cover your customs and duty charge)
10.00 GBP
REST OF THE WORLD
3—5 Days
10.00 GBP
*Shipping for Face Mask ONLY orders to the UK and UNITED STATES will be 5.00 GBP
Please note that you may experience some delays to our usual delivery times due to Covid-19.

Our dispatch times are temporarily extended due to increased health + safely measures and social distancing in our warehouse. We apologise for any inconvenience.

Please contact customerservices@thevampireswife.com if your order is time sensitive.

Returns may also be subject to these delays. We appreciate your understanding and patience at this time.

Customs & Duty

Shipments outside of the UK/EU/US/AUS: Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

PLEASE BE ADVISED THAT IT IS YOUR RESPONSIBILITY TO PAY FOR THESE EXTRA CHARGES.

Returns

Please use the pre-paid return label and instructions provided with your order or email us at customerservices@thevampireswife.com for assistance.
Please ensure that you keep a note of your tracking and proof of postage until your return has been fully processed.

If you wish to use alternative means then please send your return to the below address, and send details of your tracking to customerservices@thevampireswife.com

Returns Department
The Vampire's Wife
Pannetts Building
Railway Lane
LEWES
BN7 2AQ

For hygiene reasons, all face coverings are final sale and cannot be returned.

Custom, Made To Order or Personalised items are final sale and cannot be returned or exchanged.

Returns Policy

We take great pride in our reputation for providing merchandise of the highest quality. If for any reason you are not completely satisfied with your purchase, we will gladly exchange or refund your merchandise within 28 days of receipt, provided that:

We receive the return within 28 days after this notice was given.

1. The item is returned in its original condition- unworn, unused, unwashed, undamaged- with all original tags in place, and packed in the original tissue paper. Due to the intimate nature of our knitwear pieces, these products should be tried on wearing your own clothing underneath.

2. The return is posted in the package in which it was received, or else an equally secure outer box.

3. The original invoice is included inside the package along with the returns form. If the item was a gift, the name of the purchaser must be noted.

4. Failure to meet these requirements may result in delays processing the return or return of the package.

REFUNDS

Please note that we do not refund shipping costs or any duties or taxes incurred.

We will always try to be as swift as possible, refunds may take up to 5-10 working days to reach your account, depending on your bank.

Payments will be refunded to the original payment method excluding the cost of shipping.